Desktop Engineers - Desktop Engineer III

Job Title: Desktop Engineer III
Job ID: 88479
Location: Montreal, Quebec


Overview:
Desktop Engineer III for a contract assignment in Montreal, Quebec. This consultant will provide Level 2 and Level 3 support for desktops, laptops, peripherals, LAN/VPN connectivity, Microsoft technologies, macOS workstations, boardroom/audio-video issues, printers, imaging, and executive/VIP user support in a client headquarters environment. The role requires hands-on troubleshooting, strong customer service, clear communication with technical and non-technical users, and the ability to support executive/VIP users quickly and professionally while maintaining SLA expectations.


What you will be doing:

• Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, Windows 10, Office 365, M365 applications, Azure Active Directory/Azure Portal, macOS MacBooks, WebEx, AV/boardroom technology, Xerox printers, VPN/LAN connectivity, imaging, software configurations, hardware coordination with OEM vendors, moves/adds/changes, case status updates, escalation, documentation, SOPs, and customer service support aligned to published SLAs.

What you must have:

• Montreal availability

• 4+ years of desktop support experience

• Level 2/3 troubleshooting experience

• Windows 10 and Office 365 support

• M365 applications including Teams, OneDrive, OneNote, Planner, Outlook, Word, Excel, and PowerPoint

• Azure Portal / Azure Active Directory exposure

• macOS MacBook support experience

• VIP / executive / white-glove support experience

• LAN and VPN troubleshooting

• AV / boardroom / WebEx support

• Xerox printer support

• Hardware, peripheral, imaging, software configuration, and OEM/vendor coordination experience

• Strong communication with executive, technical, and non-technical users

• Ability to lift up to 50 lbs

• Ability to support after-hours/on-call requirements if needed

Nice to have:

• A+ certification recommended

• MCTS, MCITP, MCPD, MCM preferred

• MCSA, MCSD, or MCSE preferred

• ITIL certification preferred

• Associate degree or equivalent experience

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com