Scheduling Specialist

Job Title: Scheduling Specialist
Job ID: 89536
Location: Stockton, California

 

Role Summary

We are seeking a highly organized, detail-oriented, and customer-focused Scheduling Specialist to join a dedicated healthcare team in Stockton, CA!

In this important role, you will help ensure that patients receive timely care by coordinating appointments and maintaining accurate team member availability. Your responsibilities will include managing scheduling requests, cancellations, rescheduling, incoming calls, in-person scheduling needs, appointment reminders, and administrative tasks as directed.

You will provide excellent customer service to patients, families, partners, and team members while maintaining accurate appointment records and documentation.

This fully on-site position is an excellent opportunity for someone who enjoys working in a dynamic healthcare environment and collaborating with others to support quality patient care.

Duties & Responsibilities

Appointment Scheduling & Coordination

• Coordinate patient appointments, troubleshoot scheduling conflicts and urgent needs, communicate with staff, families, providers, and other stakeholders, and meet appointment turnaround times according to established scheduling protocols.

• Address appointment cancellation and rescheduling requests from staff and patients, ensuring changes are appropriately managed and promptly communicated to relevant parties.

• Maintain and update team member scheduling availability in designated systems, ensuring accurate information for all available appointment time slots.

• Document all scheduling updates and communications accurately and promptly in designated systems according to department protocols.

• Conduct appointment confirmations and reminders according to department protocols, updating appointments as appropriate.

Customer Service & Communication

• Respond to incoming phone calls, emails, contacts, and requests received at the healthcare center as needed.

• Screen, transfer, resolve, and appropriately process calls promptly while following established processes and documentation standards.

• Provide outstanding customer service and promote organizational values.

• Troubleshoot and resolve basic issues, escalating concerns to management when appropriate.

• Communicate regularly with supervisors and team members regarding workload and priorities.

Scheduling Operations & Team Support

• Continuously review and improve scheduling processes to enhance efficiency and streamline operations, recommending process improvements as needed.

• Provide guidance and support to staff members regarding scheduling processes and procedures, ensuring they are informed and prepared to handle scheduling-related tasks.

• Collaborate effectively with colleagues and stakeholders to support organizational values, team culture, and mission.

Administrative & Compliance Responsibilities

• Be willing and able to work a varied schedule that may include evenings, nights, and weekends.

• Complete all required documentation accurately and within established timelines.

• Protect privacy and maintain confidentiality of organizational procedures and information regarding team members, patients, and families.

• Follow organizational policies and procedures and participate in required quality improvement activities, staff training, and meetings.

• Complete all mandated training and education within required timelines.

• Complete mandated occupational health screenings as needed.

• Demonstrate flexibility in performing assignments as organizational needs evolve.

• Perform other duties as assigned.

Required Qualifications

• Excellent and accurate data entry skills and experience using multiple software platforms, including at least 1 year of experience working with an Electronic Medical Record (EMR) system.

• Minimum of 1 year of experience working in healthcare.

• Outstanding customer service orientation, particularly in telephone and written communications.

• Strong problem-solving skills and persistence when facing challenges.

• Excellent organizational and communication skills.

• Ability to work independently with minimal supervision.

• Demonstrated ability to prioritize responsibilities in a fast-paced environment.

• Experience and competency working with individuals from diverse backgrounds and cultures.

• Commitment to helping vulnerable seniors reach their full potential.

• Ability to read, write, and speak English.

• Must be able to speak Spanish.

• Reliable transportation required.

Required Education

• High School Diploma or GED.

Required Certifications & Licensure

• None specified.

Desired Qualifications

• Experience in a coordinated, comprehensive senior care program setting is a plus.

Preferred Education: None specified.
Preferred Certifications & Licensure: None specified.

About the Healthcare Setting

This opportunity is with a healthcare organization dedicated to ensuring older adults receive timely, coordinated, and high-quality care.

The Scheduling Specialist plays an essential role in supporting patient appointments, maintaining accurate scheduling information, and providing outstanding service to patients, families, healthcare providers, and team members.

Location, Setting & Work Type

• Location: Stockton, CA 95204

• Setting: Healthcare Center

• Work Arrangement: Fully On-Site

• Contract Duration: 6 Months

• Schedule: Monday-Friday, 8:00 AM - 4:30 PM

• Hours: 8 hours per day, 40 hours per week

• Transportation: Reliable transportation required.

If you're interested, please reply to this advertisement or directly email your resume to me at DSalgado@teemagroup.com or by calling/texting (949) 295-5951. I strive to reply within 48 hours. Looking forward to connecting with you soon.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com