Clinic Front Desk Representative

Job Title: Medical Office Coordinator
Job ID: 90593
Location: Cincinnati, Ohio


Overview:
We are seeking a friendly, organized Medical Office Coordinator to serve as the front-desk point of contact for a busy outpatient clinic. This role supports patients, providers, and clinic staff by managing check-in and check-out, appointments, insurance verification, payments, and administrative workflows.


What you will be doing:

• Welcome patients and visitors with a professional, courteous approach.

• Complete patient registration, check-in, check-out, and appointment scheduling and rescheduling.

• Verify demographics, insurance coverage, referrals, and required patient information at each visit.

• Collect co-pays, pre-payments, co-insurance, and self-pay balances at time of service.

• Prepare and scan patient paperwork, insurance cards, medical records, and other documents accurately.

• Create and update patient encounters in the electronic health record and support pre-clinic chart preparation.

• Handle incoming calls and faxes; route communications to the appropriate team member.

• Coordinate with providers and clinical support staff to keep daily clinic operations running smoothly.

• Reconcile daily payments, complete required end-of-day reports, and assist with deposit documentation.

• Support medical-records, disability, and FMLA paperwork processes as needed.

• Participate in occasional Saturday rotation and travel between nearby clinic locations when needed.

What you must have:

• High school diploma or equivalent.

• Professional, friendly communication skills and a patient-first mindset.

• Medical office or patient-facing administrative experience preferred.

• Comfort working accurately across multiple systems and managing changing priorities.

• Basic Microsoft Office skills and confidence learning clinic software and electronic health records.

• Ability to maintain confidentiality and follow established office, safety, and compliance procedures.

Physical Requirements

• Ability to communicate effectively, read and comprehend information, and frequently sit, stand, walk, reach, handle objects, and use a computer. The role may require occasional climbing, pulling, pushing, kneeling, and lifting up to 25 pounds without assistance.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com