ServiceNow Administrator

Job Title: ServiceNow Administrator -  86820
Job ID: 90692
Location: Montreal, Quebec


What you will be doing:

• Platform Administration: Administer and maintain various ServiceNow environments with a strong focus on CSM and ITSM modules.

• Configuration & Development: Configure, develop, and customize ServiceNow features, including workflows, service portals, service catalogs, client scripts, and business rules based on organizational objectives.

• System Maintenance & Upgrades: Manage and execute platform upgrades, testing, modifications, and release management.

• Support & Coaching: Provide technical support to resolve user issues and coach team members on ServiceNow CSM functionality.

• Reporting & Dashboards: Design and implement dashboards, metrics, and reports aligned with business goals.

• Documentation & Compliance: Author technical documentation, user guides, procedures, and standard operating methods in accordance with industry best practices.

• Client Engagement: Attend client meetings to understand business requirements and the impact of projects on ServiceNow solutions.

• Integrations & Collaboration: Collaborate across teams to address common technical challenges and support integrations with enterprise systems.

• Audits & Quality Assurance: Participate in internal and external audit activities and maintain solution knowledge bases.

What you must have:

• Experience: 7+ years of relevant IT experience.

• ServiceNow Expertise: Minimum 3 years of direct experience as a ServiceNow Administrator focusing on CSM and ITSM.

• Teamwork: Strong ability to collaborate within multidisciplinary teams.

• Integrations: Knowledge of ServiceNow integrations with enterprise applications such as SAP and OpenText.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com