Sr. MS Dynamics CRM Analyst (Bilingual)

Base Salary Range: $70000 - $90000

Job Title: Sr. MS Dynamics CRM Analyst (Bilingual)
Location: Mississauga, Ontario

What you will be doing:

• Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving 
  reported tickets within agreed service levels. 

• Own issues that require a Change Request or mini project, from scoping and requirements 
  gathering through configuration, testing and deployment. 

• Configure the CRM solution (entities, forms, views, business process flows, workflows, business 
  rules, security roles) to meet evolving business needs. 

• Design, build and maintain CRM reports and dashboards for business stakeholders across the 
  organization. 

• Apply development skills (plugins, custom workflows, Power Automate/Power Platform, 
  JavaScript/C#) to extend CRM capability where configuration alone is not sufficient. 

• Partner with business users and IT to gather requirements and translate them into scalable 
  CRM solutions. 

• Identify data quality issues and perform regular updates to CRM master data to maintain a 
  "single source of truth" for customer and sales data. 

• Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM 
  releases and updates. 

• Participate in the functional side of CRM versioning; partner with IT and business units to plan, 
  test and execute upgrades. 

• Document configuration changes and maintain a change log in line with IT change 
  management practices. 

• Support data quality, integrations and interfaces between the CRM and other systems (e.g., 
  ERP, Power BI). 

• Progressively take on broader ownership of the CRM platform, building toward an IT 
  Application Owner role. 

• Performs other duties as assigned. 

What you must have:

• Strong analytical and problem-solving skills 

• Excellent verbal and written communication skills 

• Ability to work collaboratively in a team environment 

• Must be conversant in both English and French. This is a bi-lingual role

• Configuration of MS Dynamics CRM (entities, forms, views, workflows, business 
  process flows, security roles) 

• Development of CRM reports and dashboards (Power BI and/or native Dynamics 
  CRM reporting) 

• Basic to intermediate development skills (JavaScript, C#, Power Platform/Power 
  Automate, plugins) 

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) 

• Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow) 
  Industry experience (Heavy Machinery / Construction Equipment Dealership) is 
  preferred

• Strong attention to detail and a commitment to delivering high-quality work 

• Ability to adapt to changing priorities and thrive in a fast-paced environment 

• Proactive attitude with a willingness to learn and develop new skills 

• Strong interpersonal skills and the ability to build relationships across 
  departments 

• Ability to translate "Business Speak" into technical configuration and vice-versa

Salary/Rate Range: $70,000.00 - $90,000.00


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com