End-User Computing Specialist 1

Job Title: End-User Computing Specialist 1
Job ID: 90925
Location: Boise, Idaho

What you will be doing:

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.

• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.

• General maintenance and support of IT hardware and infrastructure.

• Recommends systems modifications to reduce user issues.

• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.

• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.

• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

• Handles basic issues and problems, and refers more complex issues to higher-level staff.

• Possesses skillset or entry level knowledge of subject matter.

• Perform other duties and responsibilities as assigned.

What you must have:

• Must be customer service-oriented.

• Minimum of 1 year of applicable experience required. Education may be considered in lieu of experience.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com