Medical Program Administrative Assistant (MPAA)

Schedule: Monday-Friday, 8:00 AM-4:30 PM
Position Type: Full-Time

Position Summary

We are seeking a highly organized and detail-oriented Medical Program Administrative Assistant (MPAA) to provide administrative and medical records support in a fast-paced healthcare environment. This position plays an important role in managing patient and legal requests for medical record reviews, maintaining accurate electronic health records, and providing day-to-day administrative support to approximately 12 clinicians.

The ideal candidate is comfortable managing a high-volume workload, handling confidential healthcare information, and balancing multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

• Manage patient and legal requests for medical record reviews and releases.

• Retrieve healthcare records and documentation needed to fulfill records requests.

• Review and redact protected or confidential information as appropriate prior to release.

• Coordinate and facilitate medical record reviews and releases in accordance with established policies, procedures, and confidentiality requirements.

• Manage a high volume of records requests, averaging approximately 40-50 requests per month.

• Scan and upload approximately 400 documents per week into patients' electronic medical charts.

• Ensure scanned documentation is accurately indexed, organized, and entered into the appropriate patient record.

• Provide administrative support to approximately 12 clinicians, helping ensure efficient day-to-day clinical operations.

• Assist with document management, correspondence, filing, data entry, and other general administrative functions.

• Maintain strict confidentiality of patient information and comply with applicable HIPAA and privacy requirements.

• Track outstanding requests and follow up as necessary to ensure timely completion.

• Perform additional administrative and clerical duties as assigned.

Qualifications

• Previous experience in a medical office, healthcare administrative, medical records, or similar healthcare setting preferred.

• Experience handling medical records, release-of-information requests, or confidential patient documentation strongly preferred.

• Knowledge of HIPAA and patient confidentiality requirements.

• Strong computer, scanning, data-entry, and electronic medical record skills.

• Excellent organizational skills with the ability to manage a high-volume workload.

• Strong attention to detail and accuracy, particularly when reviewing, redacting, scanning, and releasing medical records.

• Ability to prioritize multiple requests and meet established deadlines.

• Strong written and verbal communication skills.

• Ability to work independently while effectively supporting a multidisciplinary clinical team.

Schedule

Monday through Friday
8:00 AM-4:30 PM